Refund policy

Return & Refund Policy – PLAYSONIC

This Return & Refund Policy applies to all purchases made through https://khplaysonic.com/⁠  (“Website”) and is operated by PLAYSONIC (“we”, “our”, “us”).
Please read this policy carefully before placing an order.

1. Strict Policy
We follow a strict policy for all products:
❌ No Returns
❌ No Exchanges
❌ No Replacements

Once a product is purchased and delivered, it cannot be returned, exchanged, or replaced under any circumstances.

This includes (but is not limited to):
Change of mind
Incorrect product selection
Compatibility issues
Product not meeting expectations
Delay in delivery
Minor packaging or specification differences
Any other personal preference reason

Customers are advised to review product details and specifications carefully before placing an order.

2. Refund Policy (Only Exception)

Refunds will be provided only in the following case:

✅ Duplicate Transaction

If a customer is charged more than once for the same order due to a payment gateway error or technical issue:
The duplicate transaction will be verified
The excess amount will be refunded
Refund will be processed AND credited to the original payment method within 7–10 business days
No other refund requests will be accepted.

3. Order Cancellation
Orders cannot be cancelled once placed

4. Product Disclaimer
For electronics or gaming-related products:
Customers should verify compatibility and specifications before purchase
We are not responsible for misuse or incorrect installation
No return or replacement is allowed after delivery

5. Limitation of Liability
PLAYSONIC shall not be liable for:
Incorrect product selection
Compatibility issues
Delivery delays caused by logistics partners
Product misuse
Any indirect or consequential losses
Our total liability shall not exceed the purchase amount.

6. Contact Information
For duplicate payment refund requests:
📞 +91 7667860777
📧 khplaysonic77@gmail.com
Please include:
Order ID
Transaction ID
Payment proof